Last updated September 19, 2026
Customer support
Help is available for account access, billing, synchronization, scanning, printing, and marketplace connections.
Contact support
Open your private Scanmerce support inbox to send feedback, request a feature, or get help. You can attach photos or a short video and read our replies there, even if your subscription has expired.
Email closeoutdeals2023@gmail.com. Include your business name, the phone model, what you were trying to do, and a screenshot of any message. Never email passwords, card numbers, access tokens, or verification codes.
Account and billing help
Use Forgot password on the sign-in page for account recovery. Managers can update payment details or cancel renewal through Manage billing on this website. Employees should contact their business manager for invitations and permissions.
Urgent warehouse issue
The app keeps local records available during a temporary connection problem. Do not uninstall the app or clear its storage before support confirms that all pending records have synchronized.